Terms of Service

1. Agreement to Terms

By registering, accessing, or using the HereYouGo platform ("Service", "we", "us", or "our"), you ("User", "Customer", or "Organization") agree to be legally bound by these Terms of Service. If you are entering into this agreement on behalf of a company, organization, or other legal entity, you represent that you possess the authority to bind such entity to these Terms.

2. Workspace Tenancy & Organization Governance

Each organization on HereYouGo is provisioned as an isolated tenant with a unique Organization Code. Organization Admins are responsible for managing member seats, assigning role-based permissions (Org Admin, Org Manager, Org Member, Org Viewer), and ensuring compliant internal use.

• Users must maintain accurate account information and secure authentication credentials.
• Organizations remain strictly responsible for all activities, files, and messages generated by their invited members.
• Unauthorized attempts to bypass tenant isolation or access cross-organization data are strictly prohibited and subject to immediate termination.

3. Document Vault & Cloud Storage

The Document Vault allows users to store, manage, and share documents across My Drive (personal) and Team Space (shared). Storage is governed by your organization's allocated plan quota (e.g. 5 GB on Free, 100 GB on Starter, 1 TB on Pro).

You retain all intellectual property rights to your uploaded content. You agree not to upload malware, copyrighted material without authorization, or files intended to disrupt infrastructure.

4. Team Messaging & Automated Retention

Real-time messaging channels and direct messages are provided for business collaboration. Workspaces may configure automated message retention schedules (e.g. 30, 90, or 365 days). Once a message passes the configured retention window, it is permanently purged from active and backup databases.

5. AI Co-Pilot Intelligence

Our AI Co-Pilot assists users by analyzing attached documents and providing grounded workspace answers. While we strive for high accuracy through citation grounding, AI-generated outputs are provided for informational purposes. Customers are advised to independently verify critical financial, legal, or technical determinations.

6. Global Discussion Forum & Community Conduct

The Discussion Forum is a globally accessible space across all workspaces. Users participating in the forum agree to maintain a respectful and constructive environment.

• Do not post confidential company information, passwords, database credentials, or secret API keys.
• Posts and comments display the author's username and their Organization Code badge.
• We reserve the right to moderate, hide, or remove spam, offensive content, or unauthorized advertisements.

7. Support Portal & Service Level Agreements (SLAs)

Technical support and ticket response times are guaranteed based on the active plan tier of your organization:

• Free Tier: Community Discussion Forum and Knowledge Base.
• Starter Plan: Standard Web Support with response times within 24 hours.
• Pro Plan: Priority Support Escalation with guaranteed response times under 4 hours.
• Enterprise Plan: Dedicated Technical Account Manager with guaranteed 1-hour response SLA.

8. Subscriptions, Payments & Cancellations

Paid plans are billed on a recurring monthly or annual basis via our secure payment gateway (Razorpay). Prices are listed in INR (₹) or USD ($) exclusive of applicable taxes.

Organization Admins may cancel subscriptions at any time from Workspace Settings. Cancellation takes effect at the end of the current billing cycle, and access remains active until that date.

9. Limitation of Liability

To the maximum extent permitted by applicable law, HereYouGo and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or operational interruptions resulting from your use of the platform.

10. Contact & Inquiries

For legal inquiries, terms compliance, or enterprise master services agreements (MSA), contact our legal and support team at support@hereyougo.io.